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Welcome! Before you get started, please read the information below that lays out the type of computer and software you'll need to have a good Project Viewing Portal experience, and some important information on participant privacy. PLEASE READ AL...
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Piping a stored variable into a text message: Any of the following variables can be piped in to any push notification sent from the Project Viewing Portal. Markup code Variable {{{fname}}} participant first name {{{lname}}} par...
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Created On: 11/23/2022
in Help Desk Best Practices We have simplified the process of addressing Help tickets. Please follow these steps in order. Open ticket in Helpscout. Determine if it is a iHut project. If Yes, use the workflow labeled "Assign ticket to iHut Helpscout" If the ticket ...
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Resending email invitations to participants through the Project Viewing Portal You can now use the Project Viewing Portal (PVP) to resend email invitations to participants. Previously, this capability was only possible in the CMS. To resend a pa...
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Occasionally, a participant will need to switch devices during a study. This could be due to the participant losing, damaging, or switching devices after they have begun participation in a study. This does not remove any data they have already enter...
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Participants may ask you questions during the recruiting or project process. Here are a few common ones, and the answers you can give them:
Q: Does the Over the Shoulder app "run in the background" or "spy" on me by collect...