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Last Updated: 12/12/2022
in Help Desk Best Practices We have simplified the process of addressing Help tickets. Please follow these steps in order. Open ticket in Helpscout. Determine if it is a iHut project. If Yes, use the workflow labeled "Assign ticket to iHut Helpscout" If the ticket ...
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Filtering your search Apart from setting up powerful, multi-level searches, you can further customize your search by adding filters that allow you to restrict the material that will be included in your search. By filtering, you can control whic...
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You can view all the responses within your PVP and never have to leave the lightbox view. This can help when you are tagging, commenting on or translating the media. To make viewing media answers even more efficient, there are playback controls that...
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Occasionally, a participant will need to switch devices during a study. This could be due to the participant losing, damaging, or switching devices after they have begun participation in a study. This does not remove any data they have already enter...
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Resending email invitations to participants through the Project Viewing Portal You can now use the Project Viewing Portal (PVP) to resend email invitations to participants. Previously, this capability was only possible in the CMS. To resend a pa...
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Downloading a participant list from the Project Viewing Portal Last Modified on 12/16/2021 11:05 am EST Here are the specifics on how to create a standard participation report. Log into the PVP for your project, then go to the Dashboard tab Sel...