-
Last Updated: 09/03/2022
in Project Viewing Portal PVP Troubleshoot Checklist Check your internet speed: Your Project Viewing Portal transfers a lot of data, and thus needs a strong wireless signal. Please head over to https://www.speedtest.net and check that you have sufficient bandwidth. ...
-
The "Send message" panel allows you to communicate directly with your participants through the Over the Shoulder platform. You can choose to communicate with your participants by sending them a push notification, or by sending them an email addre...
-
You can select recipients for your email or push notification by clicking the "Select recipients" button in the "Send message" panel. Hitting "Select recipients" will bring up the option box shown below. First, "Select condition type," which ...
-
To send a push notification to you participants, follow the instructions below. Once you've selected the participants you want to have recieve the push notification: Select "Push notification" Enter the push notification message. Youre ...
-
Piping a stored variable into a text message: Any of the following variables can be piped in to any push notification sent from the Project Viewing Portal. Markup code Variable {{{fname}}} participant first name {{{lname}}} par...
-
The Workbench Your Over the Shoulder Project Viewing Portal includes a tab called the "Workbench" to help you access some powerful search, filter and other features. The Workbench has three main areas: A powerful "search" section called "...
-
Last Updated: 12/12/2022
in Help Desk Best Practices We have simplified the process of addressing Help tickets. Please follow these steps in order. Open ticket in Helpscout. Determine if it is a iHut project. If Yes, use the workflow labeled "Assign ticket to iHut Helpscout" If the ticket ...
-
Filtering your search Apart from setting up powerful, multi-level searches, you can further customize your search by adding filters that allow you to restrict the material that will be included in your search. By filtering, you can control whic...
-
Exporting from the Workbench The Project Viewing Portal is designed to make downloading media submissions individually or in groups quick and easy. So, you could search for all submissions that have the tag "theme 1" and "****" (meaning the subm...
-
You can view all the responses within your PVP and never have to leave the lightbox view. This can help when you are tagging, commenting on or translating the media. To make viewing media answers even more efficient, there are playback controls that...